Refund policy

We want your pet to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to request a return or refund.

What can be returned

Items must be unused, in their original packaging, and in resellable condition. For hygiene reasons, grooming items that have been used on an animal cannot be returned unless they arrived damaged or defective.

How to start a return

Email support@pawaisle.com with your order number (it starts with #PA) and, if the item is damaged or incorrect, a photo. We reply within 1 business day.

Damaged, defective or incorrect items

Send us a photo within 7 days of delivery and we will send a replacement or issue a full refund. You will not need to ship the item back.

Low-value items

For many items under $30 we will simply refund you rather than ask you to pay to ship the product back. We will tell you which applies when you contact us.

Return shipping

If you are returning an item because you changed your mind, you cover the return postage. If the item arrived damaged, defective, or is not what you ordered, we cover it. We will send you the correct return address when we approve your return.

Refunds

Once your return is approved or received, refunds are issued to your original payment method within 3-5 business days. Your bank may take a few days more to display it.

Late or missing refunds

Check with your bank or card issuer first, as processing times vary. If it has been more than 10 business days since we confirmed your refund, email support@pawaisle.com and we will chase it.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched, usually within the first 24 hours. Email us as soon as possible.