FAQ
Shipping, returns and product questions — answered straight.
Shipping
How long will my order take?
1–3 business days to dispatch, then typically 7–15 business days in transit. Most orders arrive within 8–18 business days. Our products ship directly from our manufacturing partners overseas, which is why delivery takes longer than a domestic warehouse — and why the prices are what they are.
Is shipping free?
Yes, on every order. No minimum.
My tracking hasn't updated in days. Is something wrong?
Probably not. Tracking often goes quiet for 3–5 days after dispatch and again while a parcel clears customs. If there's no movement for 15 business days, contact us and we'll investigate.
Will I pay customs charges?
Possibly, depending on your country. Import duties are set by your government and are the customer's responsibility. We can't calculate or prepay them.
Returns
What's your return window?
30 days from delivery. Email us first for return instructions — don't ship anything back before contacting us.
What if my item arrives damaged?
Send us photos within 7 days and we'll replace it or refund you in full, your choice. You won't pay return shipping.
Can I return a grooming tool I've already used on my pet?
No — for hygiene reasons we can't accept back anything that's been used on an animal. This doesn't affect your rights if the item is faulty.
Products
Will the clippers scare my pet?
Our clippers are chosen for low-noise motors specifically because most pets react to sound more than touch. That said, no clipper is silent. Let your pet hear it running before it touches them, and build up in short sessions.
Will the PetVac kit fit my vacuum?
It fits most standard household vacuum hoses. Some cordless stick vacuums use proprietary attachments that won't connect. Check your hose diameter against the fittings before ordering.
What size pet door should I get?
Measure your pet at the shoulder and add clearance. Small suits most cats and toy breeds; Large fits medium dogs. If your pet is between sizes, size up.
Can the pet door go on an exterior door?
It's designed for interior doors. It isn't weatherproofed for exposed outdoor use.
Orders
Can I cancel or change my order?
Contact us as soon as possible. We can usually stop an order before it ships.
I entered the wrong address. What now?
Email us immediately. If it hasn't shipped we can fix it. If a parcel is returned due to a bad address, we'll reship once you cover the second shipping cost.
How do I contact you?
Email us at pawaisle@gmail.com and we aim to reply within one business day.