Shipping Policy

How long delivery takes

We want to be straight with you about this, because vague shipping promises are the most common complaint in online shopping.

Processing: 1–3 business days for us to prepare and dispatch your order.

Transit: typically 7–15 business days depending on your location.

Total: most orders arrive within 8–18 business days of ordering.

Where our products ship from

Our products are shipped directly from our manufacturing partners overseas. This is how we keep prices well below retail — there's no warehouse markup or middleman in between. The trade-off is that delivery takes longer than a domestic warehouse would. We think that's a fair exchange, but you deserve to know it before you order rather than after.

New products may take longer

When we first add a product to the store, the first batch of orders can take longer than usual to dispatch while our supplier ramps up production. If your order falls into that window, we'll email you and let you know rather than leaving you guessing.

Tracking

You'll get a tracking number by email once your order ships. Tracking can take 3–5 days to start showing updates after dispatch — this is normal and doesn't mean anything is wrong.

Shipping costs

Shipping is free on all orders. The price you see on the product page is the price you pay.

Customs and import duties

Depending on where you live, your order may be subject to import duties or taxes charged by your country's customs authority. These are set by your government, not by us, and are your responsibility. We have no way to calculate or prepay them.

Delays outside our control

Customs inspections, carrier backlogs, severe weather, and public holidays can all add time. If your order is significantly past the estimated window, contact us and we'll investigate with the carrier.

Wrong address

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the second shipping cost.

Lost parcels

If tracking shows no movement for 15 business days, or the carrier confirms your parcel is lost, contact us. We'll send a replacement or refund you in full.

Contact

Questions about a delivery? Email us at pawaisle@gmail.com with your order number.