Refund & Returns Policy

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it, unused, and in its original packaging.

To start a return, email us with your order number and a short note about the issue. We'll reply with return instructions and a return address. Please don't send items back before contacting us — returns sent without prior arrangement can't be processed.

Damaged or wrong items

Check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days with photos and we'll make it right — replacement or full refund, your choice. You won't pay return shipping in these cases.

Who pays return shipping

If you're returning an item because you changed your mind, you cover the return shipping. If the item arrived damaged, faulty, or incorrect, we cover it.

Items we can't accept back

• Grooming tools that have been used on a pet — for hygiene reasons these can't be resold
• Items returned without original packaging or with parts missing
• Items returned more than 30 days after delivery

This does not affect your statutory rights to a refund for faulty goods under applicable consumer law.

Cancellations

Contact us as soon as possible if you need to cancel. We can usually stop an order before it ships. Once it has shipped, use the return process above.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days of approval.

Your bank or card issuer may take additional time to post the refund to your account — that part is outside our control. If more than 15 business days have passed since we confirmed your refund and you still haven't received it, contact us and we'll follow it up.

Contact

Email us at pawaisle@gmail.com with your order number and we'll take it from there.