Contact
Questions before you buy, or help with an order — a real person replies.
Questions before you buy, or a problem with an order? Get in touch — we aim to reply within one business day.
pawaisle@gmail.com
Response times
We answer emails Monday to Friday. Messages sent over a weekend or public holiday are picked up the next business day.
What to include
If you're writing about an existing order, include your order number — it's in your confirmation email and it saves us both a round trip. If something arrived damaged, attach photos and we can usually resolve it in one reply.
Before you write
Our FAQ covers the most common questions — delivery times, tracking, returns, and product sizing. If your question is there, you'll get an answer faster than waiting on us.